Careers

Working here

All the work we do puts people first. This is what each of our businesses were built to do, and it’s how we work with each other. Our environment is relaxed, informal and engaging while our approach is professional. We have a lot of fun at work!

Our employees are trusted and valued, and we work to inspire them to be the best they can while they are part of the GBIG family. We all believe in what we are doing at GBIG, and the difference we make to the lives of people, both consumers and professionals.

If you work here, your opinion matters. That is how we develop our business: we want to listen to our employees’ ideas on how we can continually improve not just the businesses, but also the way we work.

It is a part of everyone’s role to be a value creator. We all work to identify and deliver exceptional value for our members, each other, and the company as a whole.

Company values

Integrity
We are open, honest and responsible in all we do.

Aiming Higher
We move forward with conviction, meeting and exceeding the highest standards and expectations.

Responsive
We embrace innovation and change together; meeting challenges with pioneering solutions.

Partnerships
We trust, support and respect each other, our Members and our Customers; nurturing relationships to create lasting partnerships.

Service
We ensure that everyone feels valued and respected “Delivering extraordinary customer service”

Careers

We are growing fast, and are looking for world-class people to join us.

Each of our companies helps people make informed choices about what they buy, who they hire, or the service they choose to use. We take a stand against opportunists and rogue traders. It is a deep part of our culture to put people first, and we look after our team with the same zeal that we have for the public.

Spot Checker (Remote)

Job ref: GBIGJD001

JOB PURPOSE

The purpose of this role is to verify the authenticity of feedback given by members of the public for work carried out by one of our members.  This should be carried out in a professional and timely manner. To achieve standards which support the Complaints Department in the delivery and achievement of core business objectives.

KEY RESPONSIBILITIES AND MAIN DUTIES

• To contact members of the public who have left feedback for a GBIG member. The purpose of the call is to verify the authenticity of the feedback and to pass or fail the feedback accordingly
• Interact and operate with the database consisting of the Web Office
• Liaise and communicate appropriately and effectively with team members and members of the public
• The post holder will be required to perform other reasonable duties at the request of the management team
• This job description is subject to amendment in line with the requirements of the complaints department and following consultation with the post holder

JOB REQUIREMENTS

Please complete our required speed test via www.speedtest.net/ – recording your results and the time of day you completed the test on your application form for the following sections:

• Ping
• Download Speed
• Upload Speed

Salary	TBA per hour
Location	Remote: Home Address
Job type	Permanent
Working hours	16

Vetting Advisor – Reference Calls (Remote)

Job ref: GBIGJD002

JOB PURPOSE

The purpose of this role is to ensure all vetting reference calls are made in a professional, accurate and timely manner supporting the Vetting Department to ensure all members reach their RVM (recommended, vetted and monitored) status.

KEY RESPONSIBILITIES AND MAIN DUTIES

• Interact and operate with database consisting of the Web Office

• Attempt to telephone each vetting reference a maximum of 3 times and if no response follow up with an email to ensure that new members achieve full membership status within 10 days

• Provide full and accurate reference details and scores and any applicable internal office notes for Head Office

• Respond to consumer answerphone messages within 48 hours of receipt

• Answer incoming calls and deal with appropriately

• The post holder will be required to perform other reasonable duties at the request of the management team

• This job description is subject to amendment in line with the requirements of the customer service department and following consultation with the post holder

JOB REQUIREMENTS

Please complete our required speed test via www.speedtest.net/ – recording your results and the time of day you completed the test on your application form for the following sections:

• Ping
• Download Speed
• Upload Speed

Salary	TBA per hour
Location	Remote: Home Address
Job type	Permanent
Working hours	16

 

Feedback Advisor (Customer Service)

Job ref: GBIGJD003

JOB PURPOSE

To ensure that feedback received is genuine. To liaise with the customer and trader with regard to any feedback that fails the business standards.  Deliver a professional and exemplary level of customer service which demonstrates the GBIG Values and results in a decrease of failed feedback.

KEY RESPONSIBILITIES AND MAIN DUTIES

VALIDATE WITH INTEGRITY

• Ensure failed feedback tank is kept up to date. Where feedback has ‘failed’ the advisor will send verification emails and letters to the customer in a timely manner

• Ensure accurate and clear case-notes are created where member’s feedback is to be continuously monitored

• Ensure accurate, failed feedback updates are recorded on Excel Spreadsheet

• Liaise with our member where: Handwriting is the same on feedback cards or multiple feedback cards are sent from the trader; the customer says they did not complete the feedback card; IP address is the same; duplicate telephone numbers are given for different customers

• Support decisions penalty whether a member needs to be sent a Warning Letter, be placed on a 6 month review or membership cancelled. In all cases a letter is to be sent advising them of our decision with their membership

• When taking calls to ensure that an exemplary level of customer service given. Ensure all emails and letters are written professionally and in a timely manner

• To give advice and guidance to Homeworkers. To distribute work to Homeworkers as necessary in a fair concise manner

• Liaise proactively with Senior and Team Leader about complex queries and paperwork issues to ensure swift resolution

• Increase skills in navigating Web Office, Computing Skills, uploading documents and search engine optimisation

• Participate in ongoing training and development.  Increase cross department knowledge and understanding of Trading Standards

WORKING IN PARTNERSHIP WITH OTHERS

• Work collaboratively with others in your department, sharing your experience, taking responsibility for workload and striving for excellence

• Contribute to team meetings and encourage others to do likewise

• Liaise with other departments – Vetting, Reception and the Membership Team as the need arises

• Demonstrate flexibility with work responsibilities and working hours

• Support business change (including this role) and Management initiatives

Salary	GHC 10,000 per annum rising to GHC 12,000 on successful completion of probationary period
Location	Accra
Job type	Permanent
Working hours	35

 

Membership Consultant – Accra (Field Sales)

Job ref: GBIGJD004

JOB PURPOSE

To sell the benefits of GBIG membership packages face to face to potential new Trader members. To maximise the achievement of department and company sales targets while upholding the GBIG values.

KEY RESPONSIBILITIES AND MAIN DUTIES

SELLING – AIMING HIGHER

• At face to face appointments present key features and benefits of GBIG membership and sign up and secure new business

• Proactively Up-sell and Cross-sell different GBIG Products and types of Membership available where appropriate

• Achieve individual and company KPI’s in line with company targets

• When not attending face to face appointments, identify and self-generate new sales opportunities by cold calling potential members. Proactively review and contact cancelled or rescheduled appointments

• Ask potential new Members for suitable leads and contacts at every appointment where practical to do so

SELLING WITH INTEGRITY

• Adhere to the GBIG Code of Conduct and Ethics at all times

• Make recommendations about the suitability of potential new GBIG Members if doubts exist about credibility for Membership

WORKING IN PARTNERSHIP / WORKING RESPONSIVELY

• Attend field and national meetings, making positive contribution

• Attend open days and trade shows, representing GBIG to new and existing members

• Maintain regular contact with the Team Leader and MEs to ensure all sales opportunities are being maximised

• Work proactively with the ME team to build team relationships, develop their confidence and drive the business forward.

• Support business change (including to this role) and management initiatives

ADMINISTRATION

• Accurately complete member application on the tablet and photograph and record the necessary paperwork to complete the application process and support the vetting process

• Return all appointment administration and supporting documentation to Head Office within the specified timescales via the tablet

• Utilise the company software system to accurately record information

Salary	TBA (with Laptop and Phone)
Location	Accra
Job type	Permanent
Working hours	35